Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
How to Update Your Next Subscription Order ☻
1. Log into your subscription account (above) with the email tied to your subscription account. Or you can access by signing into your Account.
2. Scroll down to "Products in my subscription"
3. To change your next manicure, click "Swap Product."
4. (Optional) To receive additional nail sets with every subscription order, click "Add Product."
⚠️ Important: "Add Product" does not replace your current design. It adds another recurring product to your subscription and may increase your recurring order total until removed.
Adding Additional Products to Ongoing Subscription (Optional)
Want to receive additional nail sets with your subscription?
1. To receive additional nail sets with every subscription order, click "Add Product." Please note: Add Product does not replace your current design.
2. You can choose an option of:
✱ Add to Subscription - Adds another recurring product.
✱ Add to Next Order Only - Adds the product to your next order only (one-time).
Frequently Asked Questions
How do I change my next manicure?
Log into your subscription account above, scroll down to Products in my subscription, click Edit, then select Swap Product to choose a new design for your next order.
Can I change my nail design every month?
Yes! You can swap your upcoming manicure before your next renewal by selecting Swap Product in your subscription portal.
What's the difference between "Swap Product" and "Add Product"?
✱ Swap Product replaces your current recurring nail design.
✱ Add Product adds another recurring nail set to your subscription. It does not replace your current design.
Can I add extra nail sets to my subscription?
Yes! Click Add Product if you'd like to receive additional nail sets with every subscription order.
You'll have two options:
✱ Add to Subscription - Adds another recurring nail set to all future subscription orders.
✱ Add to Next Order Only - Adds a one-time nail set to your next order only.
Can I skip or pause my subscription?
Yes! You can skip upcoming orders, pause your subscription, change your renewal date, or update your payment method anytime through your subscription portal.
Can I cancel my subscription?
Absolutely. You can cancel your subscription at any time through your subscription portal.
I didn't receive my login link. What should I do?
Please make sure you're using the same email address you used to place your subscription order. If you still don't receive your one-time login link, check your spam or promotions folder before reaching out to us.
Still have questions?
We're always happy to help! 💌 Reach out to us anytime at hello@nousnails.com and our team will get back to you as soon as possible.